TERMS OF USE

[Last updated: 1 July 2026]

North Shore & City Hypnotherapy Sydney (“we”, “us”, “our”) operates the website ozhypnotherapy.com.au (“the Website”).
 
The following terms and conditions (“Terms of Use”) apply to your access to and use of the Website, including making a booking through our online booking system, Acuity Scheduling, and making payment through our payment processor, Stripe.

We are a health service provider for the purposes of the Privacy Act 1988 (Cth) and provide hypnotherapy and counselling services.
Our Australian Business Number (ABN) is 31 125 377 817.

Please read these Terms of Use carefully before accessing or using the Website.

By accessing or using any part of the Website, including by making a booking, you agree to be bound by these Terms of Use.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS OR USE THIS WEBSITE.

1. Declaration by Website User/Visitor
You declare that:
(a) you are at least the age of majority in your state or territory of residence, or, if you are booking on behalf of a minor, you are that minor’s parent or legal guardian and consent to their receiving hypnotherapy/counselling services from us; and
(b) your use of the Website, and any booking you make, will comply with our Privacy Policy, these Terms of Use, and all applicable laws, including the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and the Privacy Act 1988 (Cth).

2. General Conditions
We reserve the right to refuse access to and/or use of the Website to anyone, acting reasonably and for any lawful reason, at any time.
You accept that content, including information you submit when booking, may be transmitted over the internet and is not guaranteed to be fully secure, and may involve changes to conform to technical requirements of connecting networks or devices.

3. Intellectual Property
No material from this Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed, in whole or in part, without our prior written consent.

Modifying our materials, or using them for any purpose other than personal, non-commercial viewing, infringes our copyright and other proprietary rights.

All materials on this Website — including our name, logo, trademarks and service marks (registered or unregistered), graphics, images, text, illustrations, designs, icons and photographs — are our or our licensors’ intellectual property and are protected by Australian and international copyright law, excluding the respective trade marks, service marks and logos of the Australian Hypnotherapists Association, Australian Society of Clinical Hypnotherapists, Australian Counselling Association, and HypnoBirthing–The Mongan Method (“Association Marks”), which remain the property of their respective owners.

The compilation of all content on this Website is our or our licensors’ exclusive property and is protected by Australian and international copyright law.

These Terms of Use do not transfer to you any intellectual property rights, and all such rights remain solely ours (or, in relation to Association Marks, with their respective owners).

Access to or use of the Website does not grant you any licence to reproduce or otherwise use our name, logo, marks or other intellectual property, or that of any third party.

4. Third-Party Links and Service Providers
The Website may include material from, or links to, third parties.

References to third-party names, marks, products or services, or hyperlinks to third-party websites, are provided for your convenience only and do not imply our endorsement, sponsorship or recommendation of that third party.

We use the following third-party service providers to operate our booking and payment systems:
(a) Acuity Scheduling — used to manage bookings and store the client information you provide (such as your name, contact details and appointment history). Acuity Scheduling is operated by a US-based provider and your information may accordingly be transferred and stored outside Australia; and
(b) Stripe — used to process payments. Stripe is a PCI-DSS compliant payment processor. We do not collect or store your full card details ourselves; these are collected and processed directly by Stripe on its own systems.
Your use of Acuity Scheduling and Stripe is also governed by their respective terms of use and privacy policies, which we encourage you to review.

We are not responsible for the acts or omissions of these providers, except to the extent required by law.

We are not responsible for examining or evaluating, and do not warrant, any third-party materials, websites, products or services, and will not be liable for them (including any viruses or damaging elements), except to the extent that liability cannot be excluded by law.

Please review the policies of any third party carefully before engaging in a transaction with them. Complaints about third-party products or services should be directed to that third party.

5. Bookings, Cancellations, Fees and Payment
(a) Bookings for appointments are made through Acuity Scheduling.
By making a booking you agree to provide accurate and current information.

(b) Fees for our services, and any deposit required to secure a booking, are as set out on the Website or as otherwise notified to you at the time of booking.
Payment is processed through Stripe at the time of booking or at the appointment, as specified for the relevant service.

(c) Cancellation or rescheduling policy:
We require at least 48 hours’ notice to cancel or reschedule an appointment without charge.
Full Session fee is payable or prepaid Session is forfeited for missed or cancelled appointments without 48 hours’ notice.
This cancellation policy does not limit or exclude any right you have under the Australian Consumer Law.

(d) Change of mind: we do not offer refunds if you simply change your mind about a service you have booked or prepaid for, or about a service you have already received. This clause 5(d) does not apply, and a refund, resupply or other remedy will be available, where our services have not been provided with due care and skill, are not fit for a purpose you made known to us, or otherwise fail to meet a guarantee under the Australian Consumer Law that cannot lawfully be excluded — see clause 10.

(e) Nothing in this clause, or elsewhere in these Terms of Use, excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you under the Australian Consumer Law (or any other law) that cannot lawfully be excluded, restricted or modified. See clause 10.

6. Nature of Our Services and Health Information
(a) Hypnotherapy and counselling services are provided with due care and skill, but hypnotherapy is a complementary therapy.
It is not a form of medical, psychiatric or psychological treatment, and outcomes vary between individuals.
We do not guarantee any particular result, and nothing on the Website or said during a Session should be read as a promise or guarantee of a therapeutic, medical or health outcome.

(b) Our services are not a substitute for advice, diagnosis or treatment from a registered medical practitioner, psychologist or psychiatrist.
If you have, or believe you may have, a physical or mental health condition, please seek appropriate independent medical or professional advice before or in addition to attending a Session with us.

(c) If you are experiencing a medical or mental health emergency, please call 000.
If you need to talk to someone urgently, Lifeline is available on 13 11 14.

(d) Our services are not therapeutic goods for the purposes of the Therapeutic Goods Act 1989 (Cth), and are not regulated by the Therapeutic Goods Administration.

We do not make, and you should disregard, any statement that suggests our services can cure, treat or prevent any disease within the meaning of that Act.

Any statements about the benefits of hypnotherapy and counselling on this Website are general in nature and are not medical claims.

7. Personal Information and Privacy
Because we provide a health service and hold health information about our clients, we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles regardless of our annual turnover.

Your submission of personal information through the Website (including via Acuity Scheduling and Stripe) is governed by our Privacy Policy, which explains:
(a) what personal and health information we collect, and how and why we collect it;
(b) that we may disclose your information to Acuity Scheduling and Stripe as described in clause 4, and that this may involve disclosure or storage of information overseas;
(c) how you may access or correct your information, and how to make a privacy complaint to us or, if unresolved, to the Office of the Australian Information Commissioner (OAIC); and
(d) our obligations under the Notifiable Data Breaches scheme in the event of an eligible data breach.
Please read our Privacy Policy, available on the Website, for full details.

8. Accuracy, Completeness and Timeliness of Information
The Website may occasionally contain typographical errors, inaccuracies or omissions relating to service descriptions, pricing, promotions or offers.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update the Website, at any time without prior notice, but we are not obliged to update, amend or clarify information on the Website except as required by law.

Nothing in this clause permits us to make, or excuses us from liability for, false, misleading or deceptive representations about our services, which remain subject to the Australian Consumer Law.

9. Prohibited Uses
You must not use the Website or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any applicable regulations, rules or laws;
(d) to infringe our intellectual property rights or those of others;
(e) to harass, abuse, defame, discriminate against or intimidate any person;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or malicious code;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape, including by automated bots or AI tools;
(j) for any obscene or unlawful purpose; or
(k) to interfere with or circumvent the security features of the Website or the internet.
We reserve the right to terminate your access to the Website, or to decline or cancel a booking, for any of the above prohibited uses.

10. Consumer Guarantees, Disclaimer and Limitation of Liability
(a) Nothing in these Terms of Use excludes, restricts or modifies any guarantee, right or remedy conferred on you by the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified, including the guarantees that our services will be provided with due care and skill, will be fit for any purpose you made known to us, and will be provided within a reasonable time.
Our change-of-mind refund policy in clause 5(d) applies only where these guarantees have been met, and does not limit your rights where they have not.

(b) Subject to clause 10(a), and to the extent permitted by law, the Website and our services are provided “as is” and “as available”, and we do not warrant that the Website will be uninterrupted, timely, secure or error-free.

(c) Subject to clause 10(a), and to the extent permitted by law, our liability for any loss or damage arising out of or in connection with your use of the Website is limited, at our option, to resupplying the relevant service or paying the cost of having the service supplied again. Nothing in this clause limits or excludes liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited or excluded.

(d) To the extent permitted by law, we exclude liability for indirect or consequential loss arising from your use of the Website.

11. Indemnification
You agree to indemnify us and our officers, employees, contractors and agents against any claim or demand (including reasonable legal costs) made by a third party to the extent arising from your breach of these Terms of Use, your unlawful conduct, or your infringement of a third party’s rights, except to the extent the claim arises from our negligence, breach of these Terms, or breach of the Australian Consumer Law.

12. Severability
If any provision of these Terms of Use is found to be unlawful, void or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.

13. Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Use is not a waiver of that right or provision.

These Terms of Use, together with our Privacy Policy and any cancellation, booking or service-specific policy we publish on the Website, constitute the entire agreement between you and us regarding your use of the Website, superseding any prior agreements or communications.

14. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.

Nothing in this clause excludes the operation of the Australian Consumer Law where it would otherwise apply to your use of our services.

15. Changes to These Terms of Use
You can review the most current version of these Terms of Use on this page at any time.

We may update, modify or replace these Terms of Use by posting changes on the Website, and it is your responsibility to check this page periodically.

Your continued use of the Website after changes are posted constitutes acceptance of those changes.
Any change to these Terms of Use will not affect a booking you made before the change was posted.

16. Contact Information
If you have questions about these Terms of Use, or wish to make a privacy enquiry or complaint, please contact us at:
North Shore & City Hypnotherapy Sydney
POBOX 3086, North Turramurra, Sydney, NSW 2074, Australia
TEL: (02) 9943-1106