North Shore & City Hypnotherapy Sydney

[Last updated: 5 August 2021]

Your privacy is important to us at North Shore & City Hypnotherapy (hereinafter referred to as “NSCH,” “we,” “our” or “us”).

Please carefully read and understand this Privacy Policy, as it sets forth our policy on the collection, use and disclosure of information related to you when you access (hereinafter referred to as “Website”) and use our products and services provided through the Website (hereinafter referred to as “Services”), including making a booking or placing an order to use such Services.
Any new features added to the Services are also subject to this Privacy Policy.

By using the Website and our Services, you hereby accept all provisions of the Privacy Policy set forth herein.
Information collected by us is subject to the Privacy Policy in effect at the time such information is collected.
You can review the most current version of the Privacy Policy at any time on this page.
The Privacy Policy may be amended from time to time.
If any amendment is made, the date at the top of the Privacy Policy will be updated, and the amended version will be posted on this page; in the case of any material amendment, we may give you additional notification by such means as making an announcement to that effect on the Website.
Please note that you will be deemed to have accepted the amended Privacy Policy if you continue to use the Website and/or Services after the amended Privacy Policy comes into effect.
You are advised to review the Privacy Policy on this page whenever you access the Website.
This Privacy Policy is in addition to the Terms of Service applicable to the Website.
We do not make any representations about third-party websites linked to the Website.
When you click on links on our Website, they may direct you away from our Website; once you leave our Website, you are no longer governed by this Privacy Policy.
As we are not responsible for the privacy practices of other websites, we encourage you to read their respective privacy policies.

We collect information about you by asking you to provide us with such information and automatically through your use of the Website.
Some information we collect from you is referred to as “Personal Information,” meaning information that clearly identifies you as an individual or which could be used to identify you if combined with other information, including but not limited to your name, residential address, email address, phone number, and credit card number.
When you access the Website, open an account to make a booking for or place an order to purchase/use our Services, contact us for customer support or otherwise communicate with us, we may ask you to provide Personal Information.
You may choose not to provide any Personal Information to us; however, if you withhold your Personal Information, you may not be able to fully access/use the Website and our Services as a result.

Information collected by us is classified into the following:
[Personal identifiers]
Your first and last names, title and date of birth (DOB)
[Contact information]
Your name, email address, residential/shipping address, mobile number, home phone number, etc.
[Account information]
Your username (email) and password
[Payment information]
Debit/credit card number and expiry date, billing address, etc.
(Note) We may collect debit/credit card details and billing address in order to secure a booking, process payments for the use of our Services. Such debit/credit card details are securely transmitted to a selected third-party payment gateway for the sole purpose of processing such payments. The payment gateway is responsible for securely storing such debit/credit card details and for limiting their access to authorized users. We do not store any debit/credit card details on our Website or in any facility operated by us.
[Transaction information]
Details of products/services you have ordered from us and payments made to us for such products/services.
[Records of Communication]
Messages sent through the Website, email messages, telephone conversations and other exchanges between us.
(Note) Information contributed by you publicly in the form of testimonials, reviews, comments, opinions, etc., on the Website, social media, or any other public arena will be treated as publicly-available information.
[Preference information]
Your preferences to receive marketing from us, what kind of marketing you would like to receive, how you wish to communicate with us, etc.
[Technical Information]
Information about the hardware and software you use to access the Website and use our services, including your Internet Protocol (IP) address, type and version of web browser and device, operating system, etc.
[Usage information]
Frequency of use of the Website and our services by you, pages of the Website visited by you, whether you have received/read messages from us, whether you have replied to those messages, etc.

We may send notification emails to the email address provided by you regarding bookings, cancellations, purchases, membership subscriptions, billing or other activities that are part of the Services and that are related to you.
We may send periodic news, updates, and/or related product or service information.
You may choose to stop receiving our emails and opt-out at any time, by following the unsubscribe instructions included in these emails.

As in the case of most websites, we gather certain information automatically and store it in log files, which log visitors when they visit the Website and track actions occurring on the Website. This information includes Internet Protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, clickstream data, etc.
We may combine such automatically-collected log information with other information that we collect about you, with the aim of improving our Website and Services.
The purpose of the information is for analysis of trends, administration of the Website, tracking of user behaviour on the Website, and collection of demographic information.

We use cookies, which are small files that often include a unique anonymous identifier used to provide certain features and functionality by storing information including visitors’ preferences and the pages on the Website that the visitor accessed or visited, and to optimize user experience by customizing our Website’s content based on browser type and/or other information.
For further information about cookies, and how to disable them, please read
We also use other similar technologies such as Web beacons, tags and pixels to analyze trends, track users’ behaviour and gather demographic information, including information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.

We do not share, sell, exchange, transfer or give your Personal Information collected through our Website to any third party. However, Personal Information may be accessed by our third-party service providers such as scheduling, payment gateway and analytics providers, only to the extent necessary to assist in the administration, management, operation and improvement of our Website and Services so that we can make them accessible and available to you in an effective, efficient and secure manner.
Please be advised that third-party service providers have their own privacy policies, which are outside the scope of our Privacy Policy. For example, online payments made on our Website are processed by Stripe, and our Services may be delivered to you via Zoom, Microsoft’s Skype , Apple’s FaceTime, Facebook’s WhatsApp, Signal, etc.
Our Website uses Google Analytics. You may opt out by following these instructions.
Please be advised that in certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, such as government or regulatory requests, including meeting law enforcement requirements.
We may also disclose your Personal Information as required by law, such as to comply with a subpoena, court order or other legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property or safety of NSCH, its customers or others, or to investigate fraud.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on the Website of any change in ownership or use of your Personal Information, as well as any choices you may have regarding your Personal Information.

We are committed to ensuring that your information is secure.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
We review and update our security measures in consideration of current technologies, and strive to ensure the security, integrity and confidentiality of Personal Information submitted to the Website, both during transmission and once we receive it.
Our Website is secured with socket layer technology (SSL): a current SSL certificate that verifies our identity to your browser and encrypts any data you give us can be checked by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
Any information you submit by using our forms will be encrypted upon transmission using SSL.
Once we receive your transmission, we will also make our best efforts to ensure its security on our systems.
Unfortunately, however, no data transmission over the Internet can be guaranteed to be totally secure; any transmission of Personal Information is at your own risk. We are not responsible for circumvention of security measures on the Website.
For your safety and protection, we never store debit/credit card numbers on our servers. Debit/credit card information that you provide is processed by our payment gateway provider (i.e., Stripe) with the use of encryption during transmission.

As data on all users of and visitors to the Website will be automatically collected regardless of age, we understand some of them will be children. While some of our Services are made available to children, our Website and Services are primarily intended for adults in that our Services are made available to a minor—i.e., child/teenager aged 18 and under—conditional upon the understanding of and approval by an adult or a guardian who is responsible for him/her.
If you are 18 or under, you may use our Website and access our Services only with the consent from your parent or guardian.

We keep your Personal Information for as long as required by us to:
provide you with the Services you have requested;
comply with the law and fulfil our legal obligations, including for the period demanded by our tax authorities; and
resolve disputes and enforce our agreements, including supporting any claim or defense in court.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

You may access the Personal Information that you have provided to us at any time by logging in to your account.
Please keep the information registered in your account accurate and up to date at all times in order to avoid any problems in accessing our Services.
If, at any time, you discover that information held about you is incorrect, you may correct, update, amend, delete/remove, or deactivate it by contacting us.
We will respond to your request within a reasonable timeframe.
When we receive any request to access, edit or delete Personal Information, we will take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

If you have any complaints or queries about our Privacy Policy, please contact us:
MindVision Pty Ltd.
POBOX 3086 North Turramurra, Sydney 2074 Australia
Tel: 02-9943-1106